{"id":8904,"date":"2023-10-03T03:52:33","date_gmt":"2023-10-03T03:52:33","guid":{"rendered":"https:\/\/www.ownr.co\/blog\/?p=8904"},"modified":"2023-12-07T13:11:06","modified_gmt":"2023-12-07T13:11:06","slug":"how-to-fire-a-client","status":"publish","type":"post","link":"https:\/\/www.ownr.co\/blog\/how-to-fire-a-client\/","title":{"rendered":"How to Fire a Longstanding Client That\u2019s No Longer Worth It"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It\u2019s perhaps one of the weirdest moments an entrepreneur can face.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019re making money\u2013\u2013sometimes <\/span><i><span style=\"font-weight: 400;\">good<\/span><\/i><span style=\"font-weight: 400;\"> money\u2013\u2013from a client. But suddenly, it\u2019s just not worth it anymore. Something clicks, breaks, shifts\u2026 whatever your metaphor, something is different now and you need to fire that client. Immediately.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s a tough spot, both for the potential revenue loss and hit to your reputation if the client badmouths you in the future. However,\u00a0 it can be done with dignity while minimizing damage. Here\u2019s a process you can follow.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Step 1: Assess what\u2019s no longer worth it<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Do you actually know <\/span><i><span style=\"font-weight: 400;\">why<\/span><\/i><span style=\"font-weight: 400;\"> you want to fire this client? You need a specific answer, not just because knowing the deeper reason makes the other steps easier, but you might also realize you don\u2019t need to fire that client at all.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For this step, run a <\/span><b>client<\/b> <b>diagnostic<\/b><span style=\"font-weight: 400;\">. Think about:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>The work you\u2019re doing<\/b><span style=\"font-weight: 400;\">: Do you like it?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Interpersonal relationships with your client<\/b><span style=\"font-weight: 400;\">: Do you get along?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Money<\/b><span style=\"font-weight: 400;\">: Are you paid fairly?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scope<\/b><span style=\"font-weight: 400;\">: Have there been wild swings lately?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Expectations<\/b><span style=\"font-weight: 400;\">: Are they fair and clearly set?\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There may be more circumstances that apply to your situation, but these are a good start. Keep digging as to why your gut might be telling you to fire this client.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you know the real reason beyond a gut feeling, you can ask yourself a simple question: do you actually need to fire them or can you reset with them in some way?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you can\u2019t reset, firing is a valid path. But it\u2019s worth asking the question first since firing a client can be a painful process.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Step 2: Identify a natural breakpoint<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The key to firing a client successfully is acting with care the whole time (even if the client doesn\u2019t act with care toward you).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First up: find a natural breakpoint to end the relationship. These breakpoints mean you\u2019ve handed in everything you were supposed to, so you have defensibility when it comes to sending that final invoice.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The two main natural breakpoints are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The end of a project for project-based work.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The end of a month or quarter for retainer-based work.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While it\u2019s ideal to break things off in between major work with the client\u2013\u2013meaning you don\u2019t leave any deliverables un-delivered\u2013\u2013you might also need to find a faster breakpoint if your client is abusive, ghosting you, or not providing the materials you need in order to do your work. If this is your situation, you can often use any of those issues as your breakpoint. Don\u2019t accept or tolerate abuse, ever.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Step 3: As soon as you deliver your final work, inform your client you can\u2019t work with them any longer\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Sometimes, client relationships are mutually bad. You don\u2019t want to continue and neither does your client. In other cases, though, the client thinks everything is fine and you\u2019re the one who needs to end things for one reason or another.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In either case, the best time to tell a client you\u2019re no longer going to work with them is upon delivery of the last piece of work before your breakpoint from step two. With this method, you can couch your \u201cfiring\u201d in the deliverable which helps soften the blow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At this point, you might be asked why you\u2019re leaving. How honest you are is up to you. You can cite capacity, concerns you can no longer provide the deliverables they need, or indicate your business is evolving and you no longer do that kind of work. Or don\u2019t give a reason at all\u2013\u2013it\u2019s not your obligation to provide one.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you provide a reason, tell the truth. This doesn\u2019t mean you need to tell them <\/span><i><span style=\"font-weight: 400;\">everything<\/span><\/i><span style=\"font-weight: 400;\">, but if you\u2019re claiming it\u2019s a capacity issue then are seen advertising for more work, it looks bad on you. You don\u2019t want to get caught in a lie.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Step 4: Genuinely try to fill the gap you will create<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Firing clients that wanted to continue working with you is going to cause a gap in their work. Not only are your deliverables no longer getting done, but you might also cause a future work gap if their future plans included you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While it\u2019s not your problem per se, acting in good faith means doing everything you can to fill the gap you\u2019re leaving. As altruistic as this sounds, it\u2019s actually a self-preservation technique: you save your reputation and eliminate all opportunities for this client to badmouth you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some things you can do:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make an introduction to another service provider in your network.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share the client\u2019s new call for service providers.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recommend a technology that can help them with some of the workload.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Develop standard operating procedures for your work to make it easier for someone else to take over.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You\u2019re not obligated to do these things (unless it\u2019s in your contract), so you\u2019re doing it out of care and self-preservation. But whatever you do, don\u2019t offer something you\u2019re not willing to deliver. For example, if you\u2019re firing an abusive client, don\u2019t offer to introduce your network to them\u2013\u2013that would be poison for your reputation and harmful to the next person who works with them.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Step 5: Get ready for emotions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You need to be ready for anything, as some people take this kind of thing very personally and might bite back. They may insult you, demean you, or even threaten you. <\/span><i><span style=\"font-weight: 400;\">Never<\/span><\/i><span style=\"font-weight: 400;\"> return that emotion. Stay calm, focused on the facts, and feel good about the fact you no longer have to deal with them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Clients may also respond with overly-positive emotions, which can often be a shield hiding deeper pain. These responses will often include seemingly innocuous calls to stay in touch or even trying to bring you back for future projects on the spot. Don\u2019t fall for this trap and remember why you fired the client to begin with.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any case, getting ready for an emotional response means practicing <\/span><i><span style=\"font-weight: 400;\">not<\/span><\/i><span style=\"font-weight: 400;\"> engaging with emotion. Respectfully disengage after you deliver everything you owe them.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Step 6: Move forward<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">After telling a client you can\u2019t work with them any longer, you need to move on. There still may be a lingering step in terms of final deliverables or invoices, but after that it needs to be a clean cut.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A few things to think about:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never speak poorly about your former client. It will only make you look bad.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remember why you fired them and take it as a lesson. Don\u2019t work with clients in the future that exhibit the same characteristics.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You may reconnect with that client later on and find you have a great future relationship in another capacity or on a different project. But don\u2019t bet on that\u2013\u2013leave it as a surprise from the universe.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">After ending work with a client, particularly if the relationship went sour, you may also want to remove their brand, logo, and testimonials from your website or marketing materials. Unfortunately, it\u2019s also not uncommon to have a bit of trouble collecting the final invoice. Just stay calm, persistent, and polite. It\u2019ll get resolved 95 per cent of the time, but\u00a0 five per cent of outliers, you might have to accept the loss depending on how valuable the invoice is versus the cost of a collections agency.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">It\u2019s about the future, not the past<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Respecting the past is critical, but at the end of the day your job to your clients is to deliver. If you can\u2019t deliver any longer, for any reason, then \u201cfiring\u201d them is an act of kindness and honesty, provided you do it in a kind and honest way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After the situation passes though, you need to look to the future. You fired that client for a reason, and now you have less revenue, but more time. That might be perfect for you and your lifestyle goals, but you may also need to look for another client or focus on other revenue-generating opportunities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whatever your situation, what\u2019s done is done and now it\u2019s time to only think about one thing: what\u2019s next.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">For more entrepreneurial tips, stories, and expert advice, <\/span><\/i><a href="\&quot;https:\/\/get.ownr.co\/register-for-entrepreneurship-newsletter\/\&quot;"><i><span style=\"font-weight: 400;\">sign up for our newsletter<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Breaking up with a longtime client is a difficult decision to make. If you find yourself in this position, these steps can help make the process easier.<\/p>\n","protected":false},"author":5,"featured_media":8905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[997],"tags":[],"class_list":["post-8904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-work-life-balance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fire a Longstanding Client That\u2019s No Longer Worth It | Ownr Blog<\/title>\n<meta name=\"description\" content=\"Tough decision to make? 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